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High Speed Internet FAQ

Questions
Answers

How can I make changes to my service?

 

The easiest way to make changes to your service is through our online customer management portal.

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What is a cable modem? How does it work?

A cable modem connects your computer to the Internet over your Cable TV line. It is an external device having two connections, one to the cable wall outlet and the other to your computer. It is a special device designed especially for high-speed access to the Internet. A cable modem will not interfere with your TV signal. You can use both a TV and a cable modem at the same time.

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Does a cable modem connect to my TV?
No. Cable modems connect to your computer. See equipment requirements below.

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What are the equipment requirements for my PC?

Our service works with most types of PCs and laptops including Macs. Call our customer service department at 888-855-9036 if you think you have an unusual configuration.

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What are the benefits of having a cable modem?

Cable modems bring the Internet to you faster than a dial-up connection. You will not tie up a telephone line while you are on the Internet. Also, the service is "always on"- that means you do not have to dial in to be connected. It is very convenient to stop by your computer and check your e-mail throughout the day. A speedy cable modem means you will have more time to spend enjoying your content, rather than "retrieving it."

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What about speed? How fast is a cable modem?

Morris Broadband users will experience connections must faster than what is available through dial-up. By design, your typical speed of your connection will depend primarily on the package you select. Actual throughput will very due to several factors including external Internet traffic, Internet backbone problems and computer configurations. We want you to know that your speed on our network will be managed for the best possible experience. The choices are not speed guarantees, but rather best estimates of what you can usually expect given the range of factors that may affect speed. Cable modem service is the best way to have an always-on connection for Internet service at your home.

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What makes Morris Broadband’s Internet service better than DSL, wireless or other types of Internet delivery. Doesn't everyone share the cable?

Our fiber optic based network has been built to deliver high quality service in your neighborhood. When we re-built the network we included spare fiber optic lines to allow for future growth. This fiber runs directly back to our office where it connects to the Internet. Many individually dedicated fibers ensure you have a light-speed connection from a point near your home. Web usage is growing rapidly and external Internet traffic and usage varies throughout the day. However, Morris Broadband has planned for growth, and is committed to maintaining a high quality of service. In short, dedicated fiber optics makes the difference.

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What about security? Is a cable modem safe?

We have taken steps to ensure you have a secure connection on Morris Broadband’s network. Data is securely routed directly to you through the security methods engineered by CableLabs® and Morris Broadband. Does this mean you should not worry? No. Any computer connected to the Internet by any method (including dial up and DSL) is at risk. This risk is not exclusive to cable. At minimum, you should disable file sharing on Windows™. If you have important information on your computer, you should talk with your local computer dealer about a "firewall."

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If I have two computers do I need two cable modems?


No. By design, you will use only one cable modem in your house. You can purchase a Cable/DSL Router or Cable/DSL Wireless Router (for laptops and other wireless devices) from most retail or office stores.

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Do I need special software?

No, we support standard mail and browser settings. For browsers we recommend using Microsoft Internet Explorer 7, Mozilla FireFox or Apple Safari. For e-mail, we suggest using ones currently built with your system. For example: Windows Mail, Outlook Express or Apple Mail. Of course, you may also use external third party email providers like gmail, hotmail, yahoo, etc. 

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What about a small business?
We offer higher bandwidth options that are usually more appropriate to multi user commercial environments.  Call us at
888-855-9036 for more details.

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How do I set up e-mail client POP & IMAP?

POP:
Incoming Mail (POP3) Server – requires SSL:
  • pop.gmail.com
  • Use SSL: Yes
  • Port: 995
  • Server timeouts: Greater than 1 minute, we recommend 5
Outgoing Mail (SMTP) Server – requires TLS or SSL: 
  • smtp.gmail.com
  • Use Authentication: Yes
  • Port for TLS/STARTTLS: 587
  • Port for SSL: 465
Account Name: 
  • Your full email address (including @morrisbb.net)
Email Address: 
Password: 
  • Your email password
IMAP (Note: user must enable IMAP via webmail first):
Incoming Mail (IMAP) Server – requires SSL:
  • imap.gmail.com
  • Requires SSL: Yes
  • Port: 993
Outgoing Mail (SMTP) Server – requires TLS:
  • smtp.gmail.com
  • Use Authentication: Yes
  • Requires SSL/TLS: Yes
  • Port: 465 or 587
Account Name: 
  • Your full email address (including @morrisbb.net)
Email Address: 
Password: 
  • Your email password